Frequently asked questions
What do guaranteed and unguaranteed booking mean?
Booking is guaranteed only if there was a prepayment for the first day of accommodation. Prepayment can be made any day before arrival by cash in the hotel, by credit card or paid in account.
How to make a prepayment?
- You can make a prepayment in cash in the hotel. For that you will need your booking number and booking confirmation from the hotel.
- You can pay by credit card at the moment of booking
- You can make a bank transfer. To make this you should send an email at firstname.lastname@example.org, state your full name and address.
What does "open price of the hotel" mean?
Open price is a price is a price for the accomodation without any discounts.
What does "best avaiable rate" mean
Best avaiable rate is a speciall price that is avaiable only when you book a room through our site. Depending on the season the price changes, but usually it is up to 10 % less than an open price of the hotel.
Time of cheking in and out
Usual time of checking in is 3 pm, check out time is 12 pm. The rooms are being cleaned between 12 pm and 3 pm, but if there are avaiable rooms you can check in at 12 pm or even earlier. For getting a guaranteed check in before 8 am 100% of the room price should be payed. If you want to have a guaranteed check in after 8 am extra rate would be 50%.
Is it possible to check out after 15.00
Guests can check out later that 15.00, staying untill 8 pm would cost 50% from the room price, guests that want to check out later than 20.00 should pay full price of an extra day.
Is it possible to use a telephone in the room to make internal city calls, international or long-distance calls?
Yes, it is possible. To do this you should make a deposit at the reception. The cost of calls in Saint-Petersburg 5,50 roubles.
Children of what age can stay in the hotel without an additional payment?
Child under 5 y/o can stay in the room with parents for free. If an additional bed is needed there is an extra pay - 200 (or 300 depending on the season) roubles Breakfast is included.
How many people can stay in a double room?
Max. number of people that can stay in a double room is 3. In that case guests should order an extra bed.